QB UAC

You know how sometimes you launch QuickBooks and get prompted with that window asking for admin credentials? I chased this for years, looking into permissions, services, hosting settings… I can go on. However, it turns out the solution was super simple. A bit ironic now that QB is getting rid of desktop products, but we still have a couple of years left of that.

In our case, we use QB on a server, we’ll call it a production server. We save our QB files on a different server, a file server. My users, when launching QB, kept getting this user account control (uac) to enter admin credentials to continue. It didn’t happen every time, but often enough to be annoying to users and to me as an IT guy. All the support articles, troubleshooting with reps, et c. We looked into a ton of stuff over the years to try and get to the bottom of it but never could.

Turns out, we had a misconfiguration in hosting settings and where the program was actually installed. We had QB installed on the production server but not on the file server. This was overlooked because users weren’t accessing QB on the file server, they were on the production server. But hosting settings come into play here as well.

Long story short, I installed QB on the file server and enabled hosting there. Then, I disabled hosting settings in QB on the production server. It’s been almost a year since that adjustment, and I don’t think we’ve seen the uac since (unless there’s a big update available).

Talk about eureka! And this wasn’t even a big one, just a simple setup thing that was missed by me and the reps for years. I was too busy looking at the problem and had to go back to the basics to figure it out.

Hope your annoying problems also find easy solutions.

Jesse